Terms of Service
Agentrix — Mengel Enterprises LLC
Effective Date: May 6, 2026 | Last Updated: May 6, 2026
1. Acceptance of Terms
By accessing or using the Agentrix platform, including its web application, APIs, SDKs, and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accessing the Service on behalf of a company or organization, you represent that you have authority to bind that entity.
If you do not agree to these Terms, do not access or use the Service.
2. Description of Service
Agentrix is an AI agent platform that enables developers and enterprises to build, configure, test, deploy, and manage AI-powered agents with retrieval-augmented generation (RAG), memory management, safety policies, and SDK embedding capabilities.
The Service is provided by Mengel Enterprises LLC, 125 S. Jefferson St., Chicago, IL 60661.
3. Accounts and Access
3.1 Account Registration
To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
3.2 Account Security
You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at security@agentrix.studio if you suspect unauthorized access.
3.3 Organizational Accounts
If you access the Service on behalf of an organization, the organization is the account holder. Administrators may manage access for members of the organization.
4. Subscriptions and Payment
4.1 Subscription Plans
The Service is available under tiered subscription plans. Pricing and plan features are described at agentrix.studio/pricing.
4.2 Billing
You authorize us to charge your payment method on a recurring basis in accordance with your selected plan. Payments are processed through Stripe, Inc.
4.3 Free Trials
If we offer a free trial, your account will automatically convert to a paid plan at the end of the trial period unless you cancel before the trial ends.
4.4 Refunds
Subscription fees are generally non-refundable. We may issue credits or refunds at our sole discretion in cases of service outages or errors attributable to us.
4.5 Taxes
You are responsible for all applicable taxes, which may be added to your invoice.
5. Acceptable Use
You agree not to use the Service to:
- Build or deploy agents designed to deceive, defraud, harass, or harm any person
- Generate, distribute, or facilitate the creation of illegal content
- Conduct automated attacks or attempts to disrupt the Service
- Reverse-engineer, decompile, or extract source code from the Service or its underlying models
- Circumvent rate limits, access controls, or safety policies built into the platform
- Use the Service in violation of applicable law or regulation
- Resell or sublicense access to the Service without our written consent
6. AI Agent Usage and Responsibility
6.1 Your Responsibility for Agent Outputs
You are solely responsible for the configuration, behavior, and outputs of agents you build and deploy. We are not responsible for any outputs, decisions, or actions taken by agents you deploy.
6.2 Safety Policies
The Service includes configurable safety policies. You are responsible for implementing safety policies appropriate for your use case. You may not disable or circumvent platform-level safety controls.
6.3 No Reliance on AI Output
AI-generated content may contain errors, omissions, or inaccuracies. You should not rely on AI agent outputs for medical, legal, financial, or other professional advice without independent verification.
6.4 No Use of Customer Data to Train Models
We do not use the content of your prompts, agent configurations, or outputs to train our AI models or those of any third party without your explicit written consent.
7. SDKs and API Access
7.1 License Grant
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Agentrix SDKs and API for building applications that integrate with the Service.
7.2 Restrictions
You may not sublicense or distribute the SDK in a manner that exposes our proprietary endpoints or credentials to end users.
7.3 API Rate Limits
Your API access is subject to rate limits based on your subscription plan.
8. Intellectual Property
8.1 Our IP
All rights in the Service — including software, models, interfaces, branding, and documentation — are owned by Mengel Enterprises LLC.
8.2 Your Content
You retain ownership of all content, data, and materials you upload to or create using the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive license to process Your Content solely as necessary to provide the Service.
8.3 Feedback
If you provide suggestions or feedback about the Service, you grant us the right to use such feedback without compensation or attribution.
9. Confidentiality
Each party agrees to maintain the confidentiality of the other party's non-public information using at least reasonable care.
10. Data Processing
To the extent you process personal data of your end users using the Service, you are the data controller and we act as a data processor. You are responsible for ensuring you have appropriate legal basis to process such data.
11. Disclaimer of Warranties
The service is provided "as is" and "as available." To the fullest extent permitted by law, Mengel Enterprises LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of AI output. We do not warrant that the service will be uninterrupted or error-free.
12. Limitation of Liability
To the maximum extent permitted by law, in no event shall Mengel Enterprises LLC be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, data loss, or business interruption. Our total cumulative liability to you for all claims shall not exceed the greater of (A) amounts paid by you in the twelve (12) months preceding the claim, or (B) one hundred dollars ($100).
13. Indemnification
You agree to indemnify and hold harmless Mengel Enterprises LLC from claims arising out of: (a) your use of the Service; (b) agents you build or deploy; (c) Your Content; or (d) your violation of these Terms or applicable law.
14. Term and Termination
14.1 Term
These Terms remain in effect while you have an active account or subscription.
14.2 Termination by You
You may cancel your subscription at any time through account settings. Cancellation takes effect at the end of the current billing period.
14.3 Termination by Us
We may suspend or terminate your account immediately if you breach these Terms, fail to pay amounts owed, or if required by law.
14.4 Effect of Termination
Upon termination, your right to access the Service ends. Sections regarding IP, liability, indemnification, and governing law survive termination.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Illinois. Disputes shall be resolved exclusively in the state or federal courts of Cook County, Illinois.
16. Changes to These Terms
We may update these Terms at any time. We will notify you of material changes at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
17. Contact Us
Mengel Enterprises LLC — Agentrix
125 S. Jefferson St., Chicago, IL 60661
Email: legal@agentrix.studio
Support: support@agentrix.studio