Support
Agentrix — Mengel Enterprises LLC
Contact us
General help and billing: support@agentrix.studio
Security concerns: security@agentrix.studio
Frequently asked questions
Is there a free trial?
No. Unlike our other products, Agentrix has no trial period — a paid plan starts as soon as you subscribe. You can cancel at any time and keep access until the end of the billing period you have paid for.
How does AI usage work, and what happens when I run out?
Every plan includes a monthly amount of AI usage, shown in dollars in Billing together with roughly how many agent runs it covers. We email you at 80% and 100%. When the monthly amount is used, agent runs pause until the next month unless you add AI usage (a one-time top-up that never expires), turn on auto top-up, or upgrade. You can also set your own monthly spend cap.
How do I change or cancel my plan?
Go to Settings, then Billing. Cancellation takes effect at the end of the current billing period, and your agents keep running until then.
Which payment methods are accepted?
All major credit and debit cards, processed securely via Stripe. We never see or store your full card number.
Can I share a plan across my team?
Yes. Plans include a number of seats, and AI usage is pooled per organisation rather than per person. Invite teammates from Settings; a seat is used by each active member and each pending invitation.
What happens to my agents if I cancel?
Your agent definitions and run history are retained on your account. They stop executing at the end of the paid period and resume if you resubscribe.
Legal
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